đźš« Order Cancellation
Window:
Cancellations are welcome within 1 hour of placing your order and before it enters processing or shipping.
How to cancel:
Simply email [email protected] with your Consignment Note Number (CN Number) and “Cancel” in the subject line. We’ll handle the rest.
📦 Damage-in-Transit Claims
Report Timeframe:
Noticed damage? Let us know within 24 hours of delivery.
Claim Requirements:
Please mention all visible damage remarks on the Proof of Delivery (POD). This step is mandatory for claim approval. You will need to provide the original unboxing video. It is mandatory for internal damage claims.
Next Steps:
Our team will investigate, validate the issue, and arrange the fastest possible resolution or compensation.
đź’¸ Refunds
Our logistics and value-added services are non-refundable once rendered. We pour resources into every shipment to keep your supply chain moving seamlessly; therefore, completed services can’t be reversed.
đź“ž Need Help?
We’re here 24 × 7: [email protected] Include your order ID, relevant photos (for damage claims), and a brief description so we can dazzle you with a swift response.
To deliver outstanding logistics services, surpassing customer expectations through advanced technology, expert teams, and an unwavering commitment to excellence.
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